Vedex Subscription and Cancellation Policy

This Subscription and Cancellation Policy applies to purchases made through vedex.store and explains how Vedex subscriptions operate, how recurring payments are authorized and how customers can manage or cancel their subscriptions.

1. Vedex Is a Subscription-Only Store

Vedex operates exclusively as a subscription-based store. All products available for purchase through vedex.store are sold as recurring subscriptions. Vedex does not currently offer a one-time purchase option.

Before completing your purchase, you will be shown that:

• You are purchasing a subscription, not a one-time product;
• You will receive repeat deliveries;
• Your selected payment method will be charged automatically;
• The applicable recurring price and billing frequency;
• The subscription will continue until you cancel it; and
• You may cancel at any time without a minimum commitment or cancellation fee.

If you do not wish to purchase a recurring subscription, you should not complete the checkout process.

2. Your Subscription Authorization

When you complete checkout, you expressly acknowledge and agree that you are purchasing a recurring subscription.

By accepting the subscription disclosure and placing your order, you authorize Vedex and its payment processors to:

1. Charge your selected payment method for your initial order;
2. Store your payment credentials securely through our payment providers; and
3. Automatically charge that payment method for each repeat delivery at the price and frequency disclosed during checkout, until you cancel your subscription.

Your initial payment is ordinarily charged when you place your first order. Future payments will be charged according to the recurring schedule displayed during checkout and included in your subscription confirmation.

Your subscription authorization remains in effect until you cancel the subscription.

3. Repeat Deliveries and Recurring Charges

After your initial order, Vedex will continue creating repeat deliveries at the billing frequency shown during checkout and in your subscription account.

The recurring price, billing frequency and any applicable shipping charges or taxes will be disclosed before you complete your purchase. Promotional pricing will apply only for the period or number of deliveries stated in the applicable offer.

Your order confirmation or subscription confirmation will contain information about your subscription and access to the subscription-management dashboard.

4. No Minimum Commitment

There is no minimum subscription period and no cancellation fee.

You may cancel your subscription at any time, including immediately after placing your initial order. You may cancel at any time, including immediately after placing your initial order.

Cancelling immediately after your initial purchase is permitted and will not result in a penalty. However, cancelling your subscription stops future recurring orders that have not already been processed. It does not automatically cancel or refund your initial order or another order that has already been charged.

5. How to Cancel

You can cancel your subscription online at any time through the Vedex subscription-management dashboard.

You can access the dashboard by:

• Using the Manage Subscription link contained in your order or subscription confirmation emails; or
• Visiting order.vedex.store.

You do not need to telephone Vedex, provide a reason for cancelling or complete a minimum number of deliveries before cancelling.

If you experience a technical problem accessing the dashboard, contact support@vedex.store and we will assist with the cancellation.

Your cancellation is effective when it has been successfully completed and confirmed. We recommend retaining the cancellation confirmation for your records.

6. Effect of Cancellation

Cancelling your subscription prevents future subscription orders from being created and charged, provided the applicable charge has not already been processed.

To avoid your next recurring charge, you must complete cancellation before that charge is processed. Your next scheduled billing date can be viewed through the subscription-management dashboard.

If a recurring charge has already been processed before your cancellation is completed, that order is considered an existing order. Cancelling afterward will prevent subsequent renewals but will not automatically reverse the processed payment or stop an order that has already entered fulfilment.

Any request concerning an order that has already been charged will be assessed under the Vedex Refund Policy and any rights available under applicable consumer law.

7. Managing Your Subscription

Through the subscription-management dashboard, you may be able to:

• Cancel your subscription;
• View your next billing date;
• Update your delivery address;
• Update your payment method; and
• Make any other changes supported by the dashboard.

Changes must be completed before the next order is processed to apply to that order. You are responsible for keeping your delivery, contact and payment information accurate and current.

8. Price or Subscription Changes

Vedex will provide advance notice of any material change to your subscription price or billing frequency before applying that change to a future charge.

Where applicable law requires additional consent before a change can take effect, Vedex will request that consent. You may cancel your subscription before the changed price or terms take effect.

9. Failed Payments

If a recurring payment is declined, Vedex or its payment provider may attempt to process the payment again and may contact you to request updated payment information.

A failed payment does not necessarily cancel the subscription. You should cancel through the subscription-management dashboard if you no longer want future deliveries.

10. Refunds and Returns

Cancelling a subscription and requesting a refund are separate actions.

Cancelling stops future subscription orders that have not already been processed. It does not automatically create a refund for your initial purchase or a recurring order that has already been charged.

Refund eligibility is governed by the Vedex Refund Policy and any non-excludable rights available under applicable consumer law.

11. Order and Subscription Communications

By purchasing a subscription, you agree to receive transactional communications relating to your subscription, including order confirmations, payment notifications, fulfilment updates, cancellation confirmations and any notices required by law.

These communications are separate from promotional marketing communications.

12. Billing Concerns

If you believe that:

• You were charged after successfully cancelling;
• A charge was processed incorrectly;
• You do not recognize a Vedex charge; or
• Your subscription dashboard is displaying incorrect information,

please contact support@vedex.store so that we can investigate and provide the relevant subscription, billing and cancellation records.

Nothing in this policy limits any non-excludable rights you may have under applicable consumer law or through your payment provider.

13. Changes to This Policy

Vedex may update this policy to reflect operational, legal or regulatory changes.

Material changes affecting an existing subscription will be communicated as required by applicable law. We will not retroactively apply a materially different recurring price or billing frequency without providing any notice or consent required by law.

14. Contact

For subscription, cancellation or billing enquiries:

Email: support@vedex.store
Subscription dashboard: order.vedex.store
Website: vedex.store