Refund policy
Satisfaction Guarantee & Refund Policy
Our commitment
Every order is backed by our 90-Day Satisfaction Guarantee. We stand behind our products and we want you to experience results. This policy is designed to protect customers who give our products a genuine trial — and to protect the integrity of that guarantee for everyone.
Returns
Our products are consumable health and wellness supplements. All sales are final from a returns perspective. Opened products cannot be accepted back under any circumstances for health, safety, and hygiene reasons — once the seal has been broken, the product cannot be restocked, resold, or verified for integrity.
In the rare event of an unopened, factory-sealed item, contact us at support@vedex.store within 14 days of delivery. We will assess the situation at our discretion.
90-Day Satisfaction Guarantee
Nutritional supplements require consistent use over time to produce measurable results. Our guarantee reflects that reality: we ask that you give the product a genuine, committed trial before drawing a conclusion.
To be eligible for a refund, all of the following conditions must be met:
1. Minimum 90-day trial period Refund requests may not be submitted before 90 days from the date of purchase. Requests submitted before this threshold will not be processed. The guarantee exists to protect customers who have genuinely tried the product — not those who have decided within days or weeks that they no longer want it.
2. Consistent use at the recommended serving You must have followed the recommended daily serving throughout the 90-day period. The guarantee applies to customers who committed to the protocol. It does not apply to occasional, partial, or short-term use.
3. Request window All refund requests must be submitted within 120 days of purchase. Requests received outside this window are not eligible, without exception. The eligible window is therefore between day 90 and day 120 from purchase.
4. First contact our support team Before submitting a refund request, you must contact our support team at support@vedex.store. In many cases, our team can provide guidance that resolves your concern without the need for a refund. Refund requests submitted without prior contact may be delayed while we attempt to reach you.
5. Required information To process your request, you must provide:
- Your order number
- The name and email address used at checkout
- A brief description of your experience with the product over the trial period
We reserve the right to request a photo of the product packaging — including the visible batch number — before processing any refund. Requests that cannot be verified against an order in our system will not be processed.
6. One refund per customer Our guarantee is limited to one refund per person, per household, and per shipping address. Customers who have previously received a refund under this policy are not eligible for a second claim.
Approved refunds are returned to the original payment method within 5–10 business days, subject to your bank or card issuer's processing times.
Damaged or incorrect orders
If your order arrives damaged or you receive an incorrect item, contact support@vedex.store within 7 days of delivery with a photo of the damage or the incorrect product. We will arrange a replacement or refund at no cost to you.
Final sale items
Products purchased at a discounted final sale price are not automatically covered by the 90-Day Satisfaction Guarantee. Refund requests on final sale purchases are assessed entirely at our discretion on a case-by-case basis. Contact support@vedex.store to submit a request for consideration.
Chargebacks and payment disputes
Please contact our support team before initiating a chargeback or dispute with your bank or card provider. Most concerns can be resolved quickly and directly.
If a chargeback is filed without prior contact with our support team, we reserve the right to:
- Contest the dispute in full and submit all available transaction, delivery confirmation, and correspondence records to the relevant financial institution
- Permanently restrict the account associated with the order from placing future orders
- Pursue recovery of any amounts reversed through bad-faith or fraudulent chargebacks through applicable legal channels
Filing a chargeback on a correctly fulfilled, delivered order without first attempting to resolve the matter with us may constitute fraud, and will be treated as such.
Abuse and fraudulent claims
We reserve the right to decline any refund request where there is reasonable evidence of abuse, misrepresentation, or fraud, including but not limited to:
- Multiple accounts or orders placed under different names at the same address for the purpose of claiming multiple refunds
- Submission of false or fabricated information in support of a refund request
- A pattern of purchasing and claiming that is inconsistent with genuine product use
Our guarantee exists for customers acting in good faith. We enforce it accordingly.
Contact
For all refund, guarantee, or order enquiries: support@vedex.store