Shipping policy
Thank you for shopping with Vedex! Below you'll find everything you need to know about our shipping process.
Processing Times
Orders are processed within 3 business days after receiving your order confirmation. You'll receive another notification when your order has shipped.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Methods & Delivery Estimates
| Method | Estimated Delivery Time |
|---|---|
| Insured Standard Shipping | 10–15 business days |
| Insured Express Shipping | 7–15 business days |
Delivery times are estimates only and may vary based on location, customs, or other external factors. Regional areas may experience longer delivery windows.
Order Tracking
Once your order ships, you'll receive an email with tracking information. You can track your package using the link provided.
International Shipping
We currently ship internationally to selected countries. Import duties, taxes, and customs fees may apply and are the responsibility of the customer.
Delays and Issues
While we do our best to get your order to you quickly, we are not responsible for delays caused by courier services, customs processing, or extreme weather events. If you experience any issues with your delivery, please reach out to us at support@vedex.store and we will help resolve it.
Wrong Address Disclaimer
Please ensure your address is entered correctly at checkout. We are not responsible for lost packages due to incorrect shipping information. If you need to update your address, email us at support@vedex.store — while we'll do our best to accommodate the change, we cannot guarantee it due to factors outside our control. You will be notified via email if the change was successful.
Contact Us
If you have any questions about your order or our shipping policy, feel free to email us at support@vedex.store. We are happy to help!